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Membership Representative Full-time (Castle Downs) (Ref: CD_MSFT)

Castle Downs YMCA

Has the following full-time position working Tuesdays to Fridays 1:45PM – 10:45PM and Saturdays 12:15PM – 9:15PM)

Membership Sales and Services Representative                 Ref# CD_MSFT

The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body. The YMCA of Northern Alberta is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants. The Representative will facilitative membership retention, recruitment and re-connection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.

Salary: Starting at $26,650 with benefits

Key Responsibilities:

  • Ongoing relationship development with members: welcome and greet members to the Centre, provide information on programs and services, and provide centre tours to new members.
  • Solicit feedback from members and the public through focus group meetings, comment cards, surveys, web use and personal contacts.Conduct a regular walk-through of locker rooms to report member feedback to cleaning staff and manager on duty.
  • Register members into CLASS database for memberships, programs, bookings etc and ensure registration and waitlists are monitored and managed accordingly.
  • Accurate cash handling of registration payments, NSF payments, point of sale purchases, rentals, Strong Kids donations etc.
  • Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
  • At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. standards and best practices.
  • Role model a personal commitment to a healthy lifestyle.
  • Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.

Qualifications:

Education/Certifications/Credentials/Professional Registration

  • High School Diploma
  • Standard First Aid, CPR-Level C, and WHMIS Certification
  • Successful candidates will be required to provide a current and satisfactory Police Information Check including a Vulnerable Sector Search.

Experience

  • Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
  • Experience working with volunteers or in a non-profit environment will be considered an asset.

Knowledge/Skills

  • Excellent problem solving, multitasking, and time management skills
  • Outstanding interpersonal and communication skills.
  • Able to deal with difficult situations and customer complaints with confidence.
  • Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of CLASS.
  • Friendly, outgoing, and welcoming personality.

Applications will remain open until September 10, 2014

Send your resume and cover letter to work@edmonton.ymca.ca

The YMCA of Northern Alberta is an inclusive, charitable organization that values diversity.

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