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Housing Services:
Housing Worker (Nights) (Ref: DH_HWN)

Downtown YMCA Housing

Has the following full-time position working 8pm-8am  available:

Housing Worker (Nights)                 Ref# DH_HWN

The YMCA of Northern Alberta is seeking a dynamic individual that will provide quality services to clients and staff of the Downtown YMCA Housing Service. The Housing Worker will demonstrate excellent interpersonal and communication skills with vulnerable populations who face housing insecurity and related challenges. Maintaining a positive environment, ensuring safe and secure operations and encouraging positive interpersonal interactions between clients and staff are fundamental to this position.

Salary: Starting at $31,775/annually

Key Responsibilities:

  • Welcome and greet clients, contractors and visitors, and engage as appropriate all community members, stakeholders, contractors and community partners. Maintain and uphold appropriate confidentiality, professional boundaries and supportive interaction with clients.
  • Actively communicate with clients in a non-judgmental and supportive manner to promote a safe, clean, welcoming community within the housing facility. Provide information, respond to urgent and emerging client situations and provide immediate problem solving support when required.
  • Maintain appropriate administration systems. Handle cash and complete daily cash balance reports, process payments, issue receipts for registration, PO’s, rentals, donations etc.
  • Complete maintenance and cleaning checklist duties on daily shift exchange.
  • Work alone for periods of time during night shifts with on-call supports. Assume complete responsibility for the entire facility operation while assigned Manager on Duty shifts ensuring the health and safety of clients and staff during night hours.
  • Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA programs and services.


Education/Certifications/Credentials/Professional Registration

  • High School Diploma or equivalent.
  • Standard First Aid, CPR-Level C, and WHMIS Certification
  • Successful candidates will be required to provide a current and satisfactory Police Information Check including a Vulnerable Sector Search.
  • Annual registration in a professional organization as required by law.
  • Non Violent Crisis and Suicide Intervention Certification preferred.


  • Minimum of one year of experience working directly with vulnerable populations and/or families at risk or have faced housing insecurity. Experience and knowledge of cultural groups, high needs and vulnerable populations.


  • Demonstrates and understands professional boundaries and confidentiality, expresses a caring and non-judgmental attitude.
  • Beginner knowledge of social housing and homelessness issues, challenges and barriers facing people who may have addictions or suffer from mental illness, and employment and human services resources.
  • Beginner knowledge of service implementation, planning and outcome evaluation.
  • Organizational and time management skills, excellent communication (written and oral), interpersonal, and team skills.

Applications will remain open until August 9, 2014
Send your resume and cover letter to

The YMCA of Northern Alberta is an inclusive, charitable organization that values