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Community & Housing Initiatives (Bill Rees and YMCA Welcome Village):
Family Support Worker (ASSIST) (Ref: BR_FamSW)

Bill Rees YMCA

Has the following full-time salaried position available:

**This is a term/contract position ending June 30, 2013**

Family Support Worker(ASSIST)

The YMCA is a charitable, mission-based organization dedicated to the development of thousands of people in spirit, mind and body. The YMCA of Edmonton is seeking a motivated individual that will provide direct service delivery to the participants of the ASIST program. The successful applicant will provide advocacy, supportive counselling, and life skills education assessing the personal and social needs of the youth and their family. The Family Support Worker is responsible for the effective caseload management of youth who are expelled, or at risk of being expelled from junior and/or senior high schools within Edmonton. At all times this individual will demonstrate excellent interpersonal and communication skills with vulnerable populations who face personal and socioeconomic challenges.

Salary: Salary will be pro-rated based on annual salary of $32,900

Key Responsibilities:

  • Develop, monitor and evaluate Individual Action Plans for each participant. Provide one to one support to participants on planning and achieving personal, social, employment and education goals in a timely basis as defined by level of need.
  • Provide individual supportive counselling and advocacy, facilitate appropriate community connections, provide feedback to participants and communicate progress of the participants within the team as appropriate.
  • Advocate on the behalf of participants with parent/guardians, schools, community agencies and others involved in their lives.
  • Plan, implement, and evaluate programs within YMCA guidelines and contracted performance measures. Recommend quality improvement ideas and implement approved changes to programs and services.
  • Research, develop and/or acquire relevant program materials, manuals and tools to meet group and individual learning needs. Contribute data and ideas to program proposal development as required.
  • Develop, facilitate and evaluate program workshops.
  • Develop and maintain appropriate program administration systems in accordance with the YMCA and funder standards. Maintain current statistical, outcome and anecdotal information regarding participants and the program. Collect statistical information and outcome data and participate in annual program and service delivery reviews.
  • Establish effective community relations relevant to the program. Market and promote programs to achieve programmatic and financial targets. Assist in planning and implementing special program events and approved promotional and marketing strategies.
  • Contribute as a member of the staff team in the operation of the centre, and complete other duties as assigned.
  • Assume complete responsibility for the entire facility operation while on assigned Manager on Duty shifts (includes emergencies, evictions, programming concerns, staff relations, etc.)
  • Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.


Education/Certifications/Credentials/Professional Registration

  • University Degree in Human Services or related education.
  • Annual registration in a professional organization as required by law.
  • Standard First Aid and CPR-C, Child Welfare & Police Security Clearance and WHMIS Certification
  • Non-Violent Crisis Intervention and Suicide Intervention Certification preferred.
  • Valid driver’s license, clear driver’s abstract, and access to a vehicle.


  • 2 years of experience working directly with youth placed at risk.
  • Experience working with families.
  • Experience working with cultural groups, high needs and marginalized populations.
  • Experience working in a team environment.


  • Excellent oral and written communication, interpersonal and team skills.
  • Excellent organizational and time management skills.
  • Working knowledge of group facilitation, individual assessment, program planning and promotion, outcome evaluation, marketing and public relations.
  • Beginner knowledge in supportive counselling skills.
  • Knowledge of related community, education, youth and human services resources.
  • Sensitive to and demonstrated knowledge of dealing with the needs of participants from different cultural and racial backgrounds.
  • Working knowledge of Microsoft Office and Windows.

Applications will remain open until suitable candidate is found.
Send your resume and cover letter to

The YMCA of Edmonton is an inclusive, charitable organization that values diversity.